Frequently Asked Questions

1. What should I wear to class?

Sneakers, as well as comfortable clothing like t-shirts, sweatpants and shorts.

2. What can I expect at class?

Each session is unique because we move the obstacles into a different design every week to keep things new and exciting, but you can expect certain key elements. We begin with a warmup, then spend some time on a floor-is-lava obstacle course or game. Next, we break up into groups and go through various stations involving either technique acquisition (skill drills) and/or application (routes, challenges, games). Finally, in the adult classes, we end with a period of physical conditioning.

3. Can I try a sample class for less than full price?

Due to the high demand for spots in our classes, we are unable to provide discounted trials, unfortunately. However, we are really confident in the value of what we do and that you will be happy you came.

4. Are there multi-child/multiple unit discounts?

Yes! If you purchase more than one concurrent unit, whether for a second child or not, the additional units can be reduced by $20. Ask us for the discount code!

5. Why are the Kid and Teen Classes more expensive than the adult classes?

The small difference in cost reflects the difference in the level of supervision required. Adults are, on average, more self-regulating and responsible than children and teenagers, and therefore require less intensive intervention and support to remain focused and safe.

6. Is parkour dangerous?

No. Parkour involves risk, not danger. The difference is that risks can be calculated and controlled. Parkour tends to be safer than many other athletic pursuits because you control all the factors influencing the level of risk, as opposed to a team sport, for example, where you can't control the velocity and angles of the other players and the ball, which results in danger.

Customer Policies

1. Code of conduct:
Parkour is a discipline and must be approached with a calm, focused mindset. The safety of
oneself and the other participants depends on each person comporting themselves in a way that
reflects a calm, focused mindset. While not exhaustive, the following is a list of behaviors that,
depending on either frequency and/or severity may result in removal and/or prohibition from
classes at the head coach's discretion:
1. Yelling/unnecessary noise
2. Pushing/wrestling/fighting
3. Emotional outbursts
4. Disregard for the personal space of others.
5. Intentional destruction of property where we train
6. Recklessness of any kind
7. Failure to follow coaches' instructions
8. Teasing/bullying of other students
9. Lack of respect for the discipline of parkour
In the event that a student is asked not to return to classes, they, or their parents as applicable,
will receive a refund of any payments left unredeemed.
2. Class cancellations:
In the event of a class cancellation, whether planned or due to unforeseeable circumstances, an
email will be sent to the affected students and the class will be removed from the online
registration schedule page. Because it is possible for emails to be missed or bounced back, we
encourage students to check the online registration schedule page before each class to ensure it is
happening. Regarding weather-related cancellations, we almost always follow the lead of the Kingston City School District during the school week; if they cancel after-school activities for weather, we are, with rare exceptions, cancelled too. If the student has prepaid for a drop-in class, a credit will be issued to their account to be applied to their next visit. If the cancelled class is part of a prepaid unit, a makeup class will be offered, if possible, and, if not, the student will be eligible to receive a discount code or store credit for the value of the class. We are unable to provide cash refunds in these circumstances. In the event that a student is unable to attend a makeup session, it is treated as an absence (see below).

3. Absences:

   a. If the absence is part of a pre-paid unit:

Due to the cost reduction associated with the pre-paid units, a student can miss 1.5 classes on average before they lose money against the drop-in rate. For example, the drop in rate for the 7-15 year old classes is $25, while the 12-week unit costs $262.50. Therefore if one was to miss a class (attending 11), the cost of $262.5 is still $12.50 less than if they had paid the drop-in rate since $25x11=$275. Not only does reserving a spot in the pre-paid unit reduce the cost per visit, it also gives the peace of mind of knowing the spot is guaranteed for the next 8-16 weeks (depending on age range and semester timing). Before the units were introduced, many parents expressed stress about having to remember to sign in and reserve the spot every week and were often disappointed when the class was full and they were unable to attend that session. The units were introduced as a solution to this problem so that parents only had to sign up once every 8-16 weeks for convenience and additionally, having consistency with the students in a given class for the duration of the unit allows us to have better programming that fits the individuals' needs. Since all of our classes for ages 5-15 are almost always full each unit, drop-ins are rarely available anymore. Additionally, we cap our classes at a lower number than some other kids' activities because of how important it is to us to ensure a safe, high quality experience for our participants. The gym relies on each spot in each class being paid in order to survive, whether the person who reserved the spot is able to make it to a particular class or not. For these reasons, credits are not offered for absences from pre-paid units. If possible and by the head coach’s discretion, makeups are occasionally offered as a courtesy. We appreciate your understanding and support. 

b. If the absence is for a scheduled drop-in: 

The student is still required to pay their drop-in fee unless they de-registered from the class at least 6 hours in advance of the class to allow an opportunity for another student to take the spot. The other scenario in which a drop-in fee might be waived is if there were more than 2 spots open in the class thereby making it less likely that the spot they reserved kept someone from being able to attend.

4. Safety rules:
a. No yelling
b. No games of tag without permission
c. No wrestling/fighting
d. No jumping from something higher than your chest without permission
e. No climbing on top of something higher than your head without coaches spotting or giving permission
f. Communicate/ensure clear path before jumping/swinging/running
g. Request a spot before trying something you're unsure of
h. No diving/reaching out to swing on bars without spot or permission.

i. No going upside down from bars/rings without coaches spotting or giving permission.